We love having happy customers. When you're delighted with the services we provide, we're happy too. We do everything we can to ensure you love what we have done for you and are happy to recommend people you know to us.

Here are our standard terms and conditions.

1. We rely upon our suppliers and contractors to do the best to keep the to the timescales we agree with you. Despite our best efforts we can't absolutely guarantee meeting specific dates as stuff happens and timescales can slip. When this happens we will keep you fully informed.
    
2. Deposits are not refundable - unless there are exceptional life changing circumstances. Even we may not be able to return the full amount as we may have already placed orders for your kitchen and in this case we can return the balance and provide you with the ordered items when they arrive.
    
3. The balance is payable before we can deliver the kitchen to your home and installation can commence. The Balance is non refundable (this does not affect your statutory rights).
    
4. We are a small business and provide a personal service that is hard to beat. However this level of service means that we may be working with another customer when you phone or email. Rest assured that we will return your messages and contact you should there be anything that requires your attention.
    
5. We take great pride in our work, should there be anything that you notice about the kitchen after it is completed, please let us know as soon as possible if it is serious so that we can take action, or at the latest within 14 days after the kitchen is installed.
    
6. When we finish your kitchen we will ensure that its as perfect as it was designed to be. Sometimes it's necessary for us or our suppliers to return and make adjustments or replace items. We'll let you know should this be necessary.
    
7. We provide great aftercare to you and all our clients. However, if you owe us money after the kichen is installed, we will not be able to honour any guarantees, or perform remedial work until your account is fully settled. We may also ask you upfront to pay for any additional works. This does not mean we don't trust you, but we want to be sure you still want the items you have requested when it is time for delivery.
    
8. Our kitchen units are all made in Germany to the highest standard and are guaranteed for 5 years on the furniture and 2 years on mechanical parts. The appliances are, depending on the manufacturer and type (or special promotion), guaranteed from 2 to 10 years. We expect you to take excellent care of your fabulous kitchen as we are not responsible for general wear and tear over the years of kitchen enjoyment.